First-video re-render. If your first render departs from the scene plan you approved, you can ask for a free re-render, or a refund of that month (or of the $49 first video), within 14 days of delivery. This is the same offer shown on our pricing page. Like the rest of this policy, it may change, and the date at the top of this page changes when it does.
Email [email protected] within 14 days of delivery and point to where the render departs from the plan you approved. You choose: a corrective re-render, usually the fastest route, or a refund of that month (or of the $49 for the $49 first video) if it is your first video. We reply within two business days.
Every video includes two re-render rounds. Most "this is not right" moments are a one-round fix: a scene image, a re-read line, a pacing change. Re-renders cost nothing within your two rounds.
If you are a consumer in the EU, the UK or another place with a statutory cooling-off period, you may cancel within 14 days of purchase for a full refund, provided production has not started. Approving a scene plan starts production and is your request for us to begin; from that point the cooling-off right no longer covers that video, and the first-video re-render applies instead.
Cancel any time, self-serve in the billing portal or by email, with no retention flow. Cancellation takes effect at the end of the paid period; you keep everything already delivered, unused plan videos stay usable for one month after the plan ends (while active, unused videos roll forward one month, to a maximum bank of two months' allowance), and videos you bought one at a time stay usable. Months already used are not refunded except under the first-video re-render offer.
The first-video re-render covers the $49 first video too: if its render departs from the scene plan you approved, you can ask for a re-render or a refund of the $49 within 14 days of delivery. A $99 single video follows the same rules as any video: re-renders first, and a refund only if production has not started (see the cooling-off period) or if we decline the order under the acceptable-use rules. If you start a monthly plan before your first video is delivered or within 14 days after, we refund the $49 from your first month's payment.
If a fact-check report misses the mark (for example, it skips part of your script, or a correction does not hold up against its own source), tell us within 14 days of delivery and we will redo it or refund the $25, your choice. Before we deliver, you can cancel for a full refund. If you order your first QuietReel video within 30 days of buying a report, we refund $25 of the $49 first-video payment.
Delivered videos that match their approved scene plan, once your re-render rounds are used. We will still talk, but a video that matches its approved plan was rendered as specified. Orders we decline under the acceptable-use rules: a declined single or first video is refunded in full if you ask, or you can keep the credit for a different topic; a declined plan video goes back into your allowance.
Please write to us before opening a card dispute; a refund from us reaches you faster than a chargeback, and we keep the order record, the approved plan and the delivery log to resolve any disagreement fairly.
Refunds go back the way they came, to your original payment method, usually within 5 to 10 business days depending on your bank.
We may update this policy; the date at the top changes when we do, and material changes are emailed to subscribers before they take effect.